|Thanks Dave, for your expertise in diagnosis. As we discussed, this seem to be lost art -- except at Tri City Transmission. I am now a customer for life and will only take my vehicles to Tri-City. Thanks for the honesty and your desire to fix not replace transmission. It was a pleasure doing business and I'll see you soon with my Mitsubishi. - Mike
Both my wife and I have had occasion to use Tri-City and the results were fantastic. In both our cases, another provider wanted to just sell us a new transmission. These guys diagnosed minor problens, fixed them promptly, saving us thousand of dollars. I would never go anywhere else for a transmission issue. - MJM
David listened to my story and suggested a common failure for my troubled Chevy Trailblazer. I told David that the Chevy dealer replaced the part he suggested about a year ago and that had not cured my "roaring" noise. So, David and I went for a test drive. He said, maybe the brand new part from the dealer was defective, commenting that it does happen. David said he would pull the vehicle trouble codes to check for failures as a no charge courtesy...Guess what, the code indicate a failre of the dealer replaced part. At that point David said to go to the dealer and see if they'll warranty the problem. I went to the dealer and they warrantied the part. The problem was illuminated. David you were great. Thank you! - Mike
Our Honda Odyssey broke down near Gallup. The shop there said to junk it even though we had less than 73,000 on it. We rented a truck and towed it to Salem Boys who sent us to Dave at Tri-City. Not only did he diagnose it at no cost, he got on the phone with Honda and helped broker a deal to get Honda to pay part of the bill. All of this was done for free. Who does this anymore? Tri-City treats their customers like family. I had always heard good things about them, now I know that the stories were all true. Thanks Dave!! - HT
After visiting the dealer and a Honda specialist, both informed me that I needed a new transmission in my Odyssey at around $3,300. As an independent shop, Tri-City Trans informed me about a class action lawsuit against Honda specific to the problem I was having. After determining that my car met the requirements of the lawsuit, Tri-City Trans and their recommended dealer went to bat for me with Honda Cars of America. The result was a new transmission with Honda picking up 55% of the bill - a savings to me of over $1,600. In a recessed economy where every business decision counts, Tri-City Trans proved that doing the right thing to take care of the customer - despite losing the sale - is the ultimate payoff. Check them out for all of your transmission needs! -DJB
My regular shop gave me the devastating news that the transmission needed to be replaced, at a cost of $2900 + tax. However, I came accross Tri-City Transmission and after reading many of their favorable reviews I decided to let them look at my car too, for a second opinion. Well... by the end of the day Tri-City called me with the news. "We completed the courtesy check, tightened up the radiator fitting, cleaned up a coolant leak, and filled the transmission fluid that was 2 qts low. The codes are gone... took it for a drive and everything looks good." That's right... I was low on transmission fluid. That's it! The guys at Tri-City are Honest. I am so happy I had them look at my Honda. By the way, my car is running great now, not to mention that I didn't have to give my other mechanic $2900 for something I didn't need. Thanks Tri-City. You exemplify "The Best". - NL
Brought my car to Tri-City Transmission for repair as I was told by another shop what I had suspected -- the tranny was slipping. They checked it out and said the tranny was fine but the car had a plugged-up catalytic converter and that was my problem. There was no charge for this diagnostic check and I'm ever-so-grateful for their complete honesty. It makes me shudder to think that a not-so-reputable shop would slap a cheap after-market cat on it and then charge me thousands for a "rebuilt" tranny. It's refreshing to know that an honest business like Tri-City Transmission exists and that you'll get honest and straight answers about your transmission problems and repair. - Chris
Audio Review from Marsha P (originally posted on Google Reviews:
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This place is unbelievable. After getting a quote from another shop, I decided to get a second one at Tri-City Transmissions. They figured out it was really only a small problem and fixed it for thousands less than I was quoted from the other shop. They could have taken me to the cleaners and I wouldn't have known the difference. If you want an honest transmission shop, take your car here! - David
"So far the second transmission has been working perfectly. I would like to say I appreciate the fact that you replaced the first transmission you installed with another without clear evidence that the issues I was having were due to the actual parts you installed the first time. I am happy with my truck again and would recommend your shop to others from my experience of dealing with people like you." - Don
"You saved me a lot of money by referring me to Honda for warranty consideration. Honda is now going to pay 75% of my new transmission. Thanks!" - Kelli
You may not remember me, but I talked to you last week (referred by Leo Petruzella) regarding my 2001 Honda Odyssey transmission. After we briefly spoke about it, you referred me to Travis Milliner at Bell Honda. I wanted to personally say “thank you” for that referral. Travis worked his magic and was able to get 80% of our transmission repair cost covered by Honda. I realize that you could have convinced me to use your shop; but instead, you had my best interest in mind and made that referral. Your actions clearly reflect your business philosophy of integrity and honesty and in today’s work; the values seem to be rare. In the future, should we (or any of our friends) ever be in the need of a transmission repair, you will be the first on we’ll call. - Tammy
I wanted to tell you a little story about my experience with one (2 actually!) of your recommended businesses.
About 8 months ago, I was teaching my 16 year old daughter how to drive. (Don't worry, most of my hair has grown back!!) I noticed a little red puddle under our mini-van. Now, red fluid has always meant transmission fluid in the past to me, so I had my daughter get in the passenger seat and we headed straight to Tri City.
The guys there told me they'd put the van up on the rack and take a look. We have a 2005 Dodge Grand Caravan, and its currently our only mode of transportation so the idea of replacing a transmission running through my head kind of made me nervous!
This is where it gets interesting. The guy there came out and asked me to look for myself to see the damage. The problem wasn't transmission related at all! I'd had a crack in my radiator! Apparently, Dodge uses red coolant! I'd always thought it was green! I had the fellas service my transmission anyway since they had it up on the rack ( and as a reward for being honest with me!), and I used Bell Service on E. McDowell in Scottsdale to replace my radiator..(good fair, quick service there as well!)
The honest way the guys at Tri City treated me sure felt good. They could've told me I needed a new tranny and I'd have believed them! I've been to enough BAD shops to appreciate it when someone treats you right. I wasn't looking for any special treatment, mind you....it was just nice to find a couple of shops that I can trust in the future, for me AND my young drivers to come!
Thanks for the work you do - it sure helps!! - Kurt Kreiger
After taking my truck to our regular repair guy, he confirmed that it was something with the transmission and recommended Tri-City as the "place he takes his own vehicles". True to the recommendation, they found 2 small parts that needed to be replaced, had us back on the road quick, and even washed my truck. Thanks guys! - GM
These are the guys you want to go to, honest dependable and saved me a lot of money. I was quoted $5000 at another shop and walked out of Tri-city paying for a repair bill of $450. - BZ